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Book your stay over the phone by calling 01566777924
Sorry, no children and infants.
Please let us know name and breed of dog in booking questions.
Cheque, Cash, Bank Transfer.
Earliest check in is 2.00pm. Latest check in is 8.00pm. We kindly ask that you check out by 11.00am.
CANCELLATION POLICY
If we have to cancel your booking prior to your arrival we will refund in full any payments you have already made or issue you with a credit voucher towards a future booking.
Coronavirus (or any other pandemic): We will be unable to offer refunds for any deposits paid if we go into another lockdown and we are once again forced to close our CL. However, we will be able to move your booking with the deposit or offer a credit note towards your next booking with us if you're undecided on alternative dates.
If you have to cancel your booking please do so as early as possible. Your booking is only cancelled once you have received a confirmation of cancellation email from us. If you email/leave a voice mail to cancel and do not receive a confirmation of cancellation email from us within 48 hours please contact us again as we have not received your message and you may still be liable for payment.
"No Shows", your bookings not fulfilled by you, and NOT cancelled prior to the arrival date, must be paid in full as this prevents the opportunity to re-let the pitch.
By making a booking and paying your deposit you signify your agreement with our refund policy below:
Booking cancelled more than 12 weeks and one day before arrival: – refund of deposit by bank transfer less an administration fee. Alternatively, we are happy to roll your deposit forward* to another booking within 12 months of your cancellation day and subject to availability.
Booking cancelled 8 weeks to 12 weeks before arrival: – no refund of deposit but we will roll your deposit forward* to another booking within 12 months of your cancellation day and subject to availability.
Booking cancelled 8 weeks or less before arrival: – no refund of deposit or rolling forward.
In the event of a booking reduction, due to late arrival or early departure, no refund for nights cancelled/not used will be given.
*Any deposits ‘rolled forward’ will no longer be subject to our cancellation policy and if cancelled a second time the deposit will be forfeit regardless of the notice given.
Events such as vehicle breakdown, illness or inclement weather etc which may result in delayed arrival, curtailment or cancellation of your stay are not the responsibility of Poole Farm Holidays and therefore we advise you to seek appropriate travel insurance. Alternatively, you may choose to select the booking protection option available during the booking process online.